Terms of service
1. Service
AK Prestige Transportation LLC ("we," "us") provides pre-arranged chauffeured ground transportation in the Greater Houston area. All rides are reservation-based; we are not a rideshare or taxi service. A confirmed reservation forms a service agreement under these terms.
2. Quotes & payment
Quotes include the base fare, fuel, and standard wait time. Gratuity is optional and is not required to complete a reservation. The quoted price is the final transportation fare except for client-requested changes such as extra stops, route changes, or extended wait beyond the included allowance. A website submission is a reservation request until dispatch confirms it. When online card checkout is offered, Stripe processes payment; otherwise dispatch contacts you to arrange payment directly.
3. Wait time
Airport pickups include 60 minutes of complimentary wait after wheels-down (we track your flight). All other pickups include 15 minutes. Additional wait is billed in 15-minute increments at the hourly rate of the reserved vehicle class.
4. Passenger conduct
Smoking and vaping are not permitted in any vehicle. Passengers are responsible for damage beyond normal wear (detailing/repair billed at cost). Child seats are available by advance request; children must ride in appropriate restraints per Texas law. We may end a trip without refund if a passenger endangers the chauffeur or vehicle.
5. Liability
We carry commercial livery insurance on every vehicle. We are not liable for delays caused by weather, traffic, road closures, or events beyond our control, though we plan buffers to avoid them. Our liability for any claim is limited to the amount paid for the affected trip. Personal items left in vehicles are held for 30 days — call us and we’ll arrange return.
Cancellation & refunds
Cancellation timing is measured from the scheduled pickup time. Standard reservations cancelled 24 hours or more before pickup are not charged. Cancellations made from 6 hours to less than 24 hours before pickup are charged 50% of the reservation total. Cancellations made less than 6 hours before pickup and no-shows are charged the full reservation amount. Special-event, Stretch Limousine, Sprinter, and other contracted services may have separately agreed terms shown on the quote or reservation confirmation. Refund timing depends on the original payment method and processor.
Privacy policy
What we collect
Only what a ride requires: your name, phone, email, pickup and drop-off addresses, passenger and luggage counts, child-seat request, flight number when relevant, and notes you choose to provide. When card checkout is offered, Stripe processes the payment; we do not store full card numbers.
What we do with it
We use your information to quote, coordinate, and operate your ride, contact you about the reservation, and let you access your reservation using the booking email and phone number before an emailed verification code is issued. We do not sell or rent your personal information, and we do not share it with third parties for their marketing.
Discretion
Chauffeur discretion is part of the service. What's said in the car stays in the car; who we drive and where is confidential. Corporate clients may request signed NDAs from assigned chauffeurs.
Your choices
Ask us to see, correct, or delete information we hold about you by emailing admin@akprestigetransportation.com or calling (832) 206-6605. We retain trip records only as long as needed for service, accounting, legal, and fraud-prevention purposes.
Website measurement
We record steps such as quote started, vehicle selected, reservation submitted, and phone link clicked to improve the booking experience. A random identifier and first-visit information are kept in browser session storage when available: the public landing page, referring website hostname, derived marketing channel and supported campaign tags. We do not retain full referring URLs or page query strings in these fields. Event records do not include your name, contact details or trip addresses, but the identifier and marketing fields can be linked to a reservation you submit so we can measure requests and completed rides. This is first-party measurement, not Google Analytics.
Maps and address services
Address suggestions, route calculations, and map previews may use Google Maps Platform. Your use of those features is also subject to the Google Maps Terms and the Google Privacy Policy.